For reliable and exceptional shipping and customer experience, we kindly request orders valued at $79.99 or above.

At upcountry flavors, we are committed to providing you with a seamless and efficient shipping experience. Please read our shipping policy below for important information regarding delivery methods, estimated delivery times, and other related details.

 

Shipping Carriers: We exclusively use reputable shipping carriers such as FedEx, DHL, UPS, and Aramex to ensure reliable and timely delivery of your orders. These carriers have proven track records in the industry, offering excellent service and global coverage.

 

Free Shipping: We are pleased to offer free shipping on all orders. This means you will not incur additional charges for shipping your items to your designated address. (International customers are responsible for local import fees and duties associated with their orders. If you need clarification about the duty charges, please email us at info@upcountryflavors.com, and we will consult with our logistic partner to provide you with the necessary information, if available. Alternatively, check with local authorities to determine applicable taxes, duties, and customs delays before placing your order.)

 

Delivery Timeframe: Our standard delivery timeframe is between 3 to 10 working days. This timeframe is an estimate subject to processing time, distance, and potential flight delays or customs clearance procedures.

 

Processing Time: Before shipping your order, we require time to process and prepare it for dispatch. This processing time typically ranges from 1 to 3 business days. Please check the relevant product description to know the exact processing time.

 

Estimated Delivery Times: While we aim to provide accurate estimated delivery times, please note that these are approximate and may vary based on various factors beyond our control. The delivery timeframe may be affected by destination, remote locations, customs procedures, and unforeseen circumstances.

 

Tracking and Notifications: Once your order is shipped, we will email you a unique tracking number. This tracking number allows you to monitor the progress of your shipment and provides real-time updates on its whereabouts. You will also receive periodic notifications regarding the status of your delivery.

 

Delays and Exceptions: While we strive to deliver your order within the estimated timeframe, unforeseen circumstances such as flight delays, extreme weather conditions, or customs delays may occur. In such cases, we will keep you informed and work diligently to resolve any issues promptly.

 

Order Tracking Assistance: If you have any questions or concerns about the tracking status of your order, please don’t hesitate to contact our customer support team. We will gladly assist you and provide any necessary updates or information regarding your shipment.

 

Restricted Imports: Certain countries restrict specific imports, and some items may be banned altogether. To address any doubts or concerns regarding prohibited imports, please email info@upcountryflavors.com before placing your order. Please note that this process may cause additional delays as our logistic partners must verify with your local authorities. We make every effort to carefully check destination requirements before shipping, especially for items and destinations that we have no prior experience with. However, response times from destination authorities may vary, and we will keep you informed via email.

Problems with Order Processing: Upcountry Flavors strive to process your order promptly. However, certain factors may cause delays in order processing

 

• Credit Card: If there are difficulties processing your credit card, we will try to contact you. Failure to respond within a reasonable timeframe relieves us of liability for the order.
• Shipping Address: Please ensure that you have provided accurate and complete delivery details to avoid any issues with shipping.
• Backorders: If certain items in your order are unavailable or out of stock, we will backorder them. As soon as these items become available, we will ship them to you. However, suppose the items remain unavailable for an extended period (more than 2 weeks). In that case, we reserve the right to cancel the back-ordered items and issue a refund for the cost of the unavailable items.